"The company" means Tile HQ Ltd t/a Premium Stone

1.    The company must be notified by e-mail or fax within 48 hours of delivery of any claims by the buyer of any shortage or damage to goods in transit. Risk in respect of the goods passes to the buyer from the moment of delivery. No claims for damages can be made once the tiles have been fixed.

2.    Shading is an inherent quality of all natural stone tiles and the buyer must order the correct quantity for its requirements as the company cannot guarantee against batch differences

3.    Orders are accepted and promises for delivery given conditionally upon our being able to secure the necessary material, and without responsibility for delays arising through risks and uncertainties of manufacture, strike, accidents, or other causes beyond our control.

4.    The supply of goods does not mean that they are suitable for a specific installation. We can only be held responsible for any failure on products supplied by us, to the extent that the manufacturer of such products is prepared to guarantee the same. No tiles are guaranteed against crazing.

5.    The company cannot, under any circumstances entertain any financial demands from the customer for late or incorrect delivery. As a company we always recommend that you never book a tiler until you have the tiles delivered.